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General questions:
Discover the basics of WordPress themes, including their importance for creating a unique web presence, compatibility with the latest WordPress version, usage of demo content, and assistance for theme installation.
We provide a full range of digital and IT solutions including website design, mobile app development, digital marketing, SEO, graphic design, hosting, email setup, CCTV installation, networking, and IT support. We also offer software development, data recovery, and digital skills training.
The cost depends on the type of website you need. A simple business site is more affordable than an e-commerce or custom platform. Once we understand your requirements, we’ll send you a free quotation with clear pricing , no hidden charges.
Project timelines vary depending on complexity. Most standard websites take 1–3 weeks, while larger projects like apps or systems may take longer. We always agree on a timeline before starting and keep you updated at every stage.
Yes, we do. Exinet Media offers reliable web hosting, email hosting, and domain name registration. We can handle everything from setup to renewal so you don’t have to worry about the technical side.
We provide website maintenance and cybersecurity support. If something goes wrong, our team can quickly restore your site using backups and strengthen its protection against future threats.
License usage:
Learn about using our themes on client websites, customizing theme code and design, renewal of theme licenses, restrictions on license transfers, and compatibility with self-hosted sites.
Yes. We design and build Android and iOS apps that are fast, functional, and easy to use. Each app is customized to your business goals and audience.
Absolutely. We build custom software solutions like management systems, invoicing tools, booking platforms, and dashboards , all tailored to your workflow and operations.
Timelines vary by project, but most apps and systems take between 4–15 weeks. We’ll provide a project plan and keep you updated throughout development.
General Questions
Explore the support and updates that come with your theme purchase, including the duration of access, the type of support offered, how to seek assistance for theme-related issues.
Yes. We serve clients across East Africa and internationally. Most of our work can be handled remotely, and we communicate through email, WhatsApp, or Zoom.
Yes. We design and install CCTV systems with remote access and secure LAN/WAN networks for homes, offices, and organizations. We also handle configuration and training.
SEO (Search Engine Optimization) improves how your website ranks on Google. We optimize your content, keywords, and structure to attract more organic visitors and potential customers.
Yes. We provide digital marketing services such as social media management, Google Ads, SEO, and email campaigns. Our goal is to help you reach the right people and boost visibility online.
Yes. Our design team at Exinet Media creates logos, flyers, posters, social media graphics, brochures, and complete brand identity kits. Every design is customized to your target audience and brand message.
